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Return Policy

No Conditional Exchange Within 7 Days   

OTL Mall promises to provide you with the service of "unconditional exchange within 7 days" from the day the customer receives the product (subject to the date of receipt). You can replace the products purchased on OTL Mall Hong Kong official online store OTLMall.com for any reason or unconditional within 7 days from the date of receipt. 

Except for product quality issues, all products are only allowed to be exchanged once. When returning, please be sure to send back the invoice and return form together, otherwise we will not be able to handle the exchange service for you. For applications for unconditional replacement, please confirm that the replacement product does not affect secondary sales, and ensure that the product packaging is intact.

Refund and Exchange Shipping Fee Borne    

The shipping and return shipping costs will be borne by consumers.

When the goods have the following conditions, the return shipping cost of the goods will be borne by OTLMall:
  Products do not match the order (including but not limited to product specifications, styles, quantities, etc.)
  Products have defects (including but not limited to quality defects, damage during shipping, etc.)
In other cases not listed above, the shipping and return shipping charges will be borne by consumers.

In case of any dispute, OTL Mall reserves the right of final decision.