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Return Policy

Unconditional goods exchange within 7 days   
OTL Mall promises to provide you with the service of "unconditional goods exchange within 7 days" from the day you receive the purchased goods (subject to the date of receipt). In other words, you can exchange your product for another one unconditionally within 7 days from the date of goods receipt. However, points to note include:

1. Except for product quality issues, all products are only allowed to be exchanged once.
2. Upon returning the goods, please ensure that you send back the sales invoice and  return form together, otherwise we will not be able to provide the exchange
    service for you.
3. Please ensure that the returned goods is in a sale-able condition and the product packaging is intact.
4. The returned goods can be exchanged for either a) one of the same monetary value or b) that of a higher value (price difference will have to be settled).


Refund of the goods return freightage costs paid by customers
Under normal circumstances the freightage costs of goods return (for exchange) will be borne by consumers.

However, in the following cases such costs will be borne by OTL Mall:

 •  Products do not match the sales order (including but not limited to product specifications, quantities etc.)
 •  Products have defects

 In the case of any dispute regarding the above matters, OTL Mall reserves the right of final interpretation.